Refund policy
Thank you for shopping with Haircoven. We want you to be happy with your purchase. If you have questions about a return or exchange, please contact us at support@haircoven.com.
Eligibility for Returns
We accept returns for both defective and non-defective products under the following conditions:
Products must be new, completely unopened, unused, and in their original packaging, and returns must be initiated within 14 days of delivery. Items must include all original components and be in resellable condition.
We do not accept returns on cosmetics, creams, haircare, or other personal care items that have been opened, used, tested, unsealed, tampered with, or otherwise not in their original condition.
Non-returnable items include: opened or used products, gift cards, final sale or clearance items, and any services.
Exchanges
We accept exchanges for eligible, unopened items if stock is available. Please email us before sending any item back so we can confirm eligibility and availability.
How to Start a Return
To request a return or exchange, email us at support@haircoven.com with the following information:
- Your order number
- The item(s) you wish to return or exchange
- Whether you prefer a refund or exchange
- A brief description of the issue
- If damaged or defective, a clear photo of the problem
We will respond with next steps and return instructions, typically within 1–2 business days.
Return Shipping
All returns must be sent by mail. Once your return request is approved, we will provide a return shipping label by email.
Unless the item is confirmed to be defective or we shipped the wrong product, the cost of the return shipping label and the applicable restocking fee will be deducted from your refund. For defective or incorrect items, we will cover the cost of the return label.
Restocking Fee
A 20% restocking fee applies to non-defective returns of eligible, unopened items. This fee is calculated based on the original product price and deducted from the refund.
No restocking fee is charged for returns of defective items or items sent in error.
Refund Processing Time
Refunds are issued to the original payment method within 7–10 business days after we receive and inspect your returned item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@haircoven.com. Once the issue is verified, we will arrange a replacement or refund and provide a return label when necessary.
Contact
For any questions about this policy, returns, or exchanges, please email support@haircoven.com.
Updated: [2025-12-11]
